CLIENT CARE COORDINATOR

Company Overview

Home Instead's mission is to enable seniors to live happy, healthy, and independent lives in their own surroundings. Whether our clients live in their own homes, in retirement apartments, or in long-term care facilities, Home Instead is currently providing millions of hours of senior services annually through a network of 900 franchise offices in 15 countries around the world.

In Washington County , Oregon , Home Instead has been locally owned and operated by Mike Brunt for over 7 years. With offices in Hillsboro and Tigard, Mike and his team serve their community through the core values of compassion, respect, and open communication.

Position Overview

The client care coordinator serves as a primary contact for our senior clients and their family members at all stages of the service relationship including pre-service assessments, service plan development, and regular in-home quality assurance visits. The client care coordinator reports directly to the general manager and offers critical insights to improve services for scores of senior clients.

Skills Required

• Case Management Skills: Simultaneously tracking care and service plans for scores of clients means candidates must be organized, good at remembering many names, ready to manage a variety of care scenarios from companion care to dementia and end-of-life care. Candidates must have senior care related experience and instincts.
• Communication Skills: Verbal and written communication is key in respectfully and effectively coordinating efforts of office staff, CAREGivers, clients, and client representatives. This is a leadership position that requires critical thinking and frequent collaboration with team members and management.
• Sales Skills: Pre-service assessments are really our opportunity to conduct a consultative sales process. You find out what is needed and persuasively position Home Instead as a solution that meets those needs. The expectation is that 85% of your pre-service assessments will result in new clients for Home Instead.

Job Requirements

• Degrees / Certifications / Credentials in healthcare-related or social services-related fields.  
• Two years of related experience in a health care or social services field. Strong preference for geriatric or long-term healthcare experience. Supervisory or management experience is highly preferred.
• Current Oregon driver's license and an insured vehicle in good repair (you will be reimbursed for mileage).

Location

The desk for this position is in our downtown Hillsboro office. The job, however, includes many field visits in clients' homes throughout Washington County .

Compensation

• This is a full-time salaried position that will pay between $30,000 and $40,000 per year depending on experience, qualifications, and fit. (For calculation purposes, $17/hour on an annualized salary is $35,360.)
• Major medical health insurance provided through Kaiser Permanente
• Paid vacation days and other paid time off
• Incentive cash rewards for meeting team goals
• Free team lunches and seated massages monthly
• Reimbursement for on-the-job mileage

Next Step

• Please click on the apply button below and answer the following questions as completely as possible. We will contact you within a few days if we'd like to arrange an interview. Thank you for your time and interest.